CalFlame Returns
All returns MUST be accompanied by an RMA Number (Return Merchandise Authorization) or they will not be accepted. Please send us an email at info@amplifyourhome.com and tell us what you are returning, the order number it was purchased on and the reason for return. An RMA number will be issued to you via email within 48 hours.
If your product was received damaged you must notify us within 5 days of receiving your package. Freight damage must be documented with photographs.
Please keep your original packing slip, it has information you will need to receive a refund or replacement part. Pumps carry a 6 month Warranty.
- No product return will be accepted without a valid RMA number.
- Your return must be requested within 30 days of purchase.
- Merchandise must be in original, salable packaged condition without cosmetic or other damage.
- Customer is responsible for return freight charges.
- All returns are subject to a 25% restocking fee.
- Orders receiving the free freight offer will have the freight deducted from the original purchase price.
- Cabinet Panels are Excluded from being returned. No exceptions.
Cal Flame Manufacturers Warranty:
10 Year Structure
BBQ Grills™ Cal Flame grill structure or frame housing is warranted against rust-through, due to defects in material or workmanship in normal household use for ten years from the original date of purchase.
10 Year Stainless Steel Burners
BBQ Grills™ Cal Flame Stainless Steel Burners are warranted against rust through and operation failure, due to defects in material or workmanship in normal household use for ten years from the original date of purchase.
10 Year V-Grate
BBQ Grills™ Cal Flame V-Grates are warranted against rust-through and operation failure, due to defects in material or workmanship in normal household use for ten years from the original date of purchase.
3 Year Flame Tamers and Warming Rack
BBQ Grills™ Cal Flame tamers and warming rack are warranted against rust through and operation failure, due to defects in material or workmanship in normal household use for three years from the original date of purchase.
1 Year Gas Valves and Other Components
BBQ Grills™ Cal Flame gas valves and other components detailed in the Cal Flame grill owners manual, specifically on the Cal Flame parts list page, are warranted against operation failure due to defects in material or workmanship in normal household use for one year from the original date of purchase.
Register your product here: CalFlame Warranty Registration