Warranty
All of our Medical Breakthrough Saunas, Frozen Cold Plunges and Massage Chairs come with a 3 year warranty included FREE. If you have any problems with your chair, we will arrange to send technicians to your address to fix the issue completely FREE.
7 DAY RETURN POLICY
Massage Chair:
Once you receive the chair, you have 7 days to use the chair. If you are unhappy with your chair for whatever reason, please call us to request a return merchandise authorization number. You can return the chair within 7 days of receiving it. Please remember that all items for return should be in their original condition and packaging. The original packaging can be purchased for $550 which includes all of the pads and boxes if you do not have it. It is the sole responsibility of the customer to keep the original cartons and packaging. You must also put the chair back in the original packing and strap it on the pallet it came in prior to the freight company picking it up. Customers are responsible for all freight shipping charges and white glove fees, as well as a 25% restocking fee no matter what was offered when you purchase the chair.
After receiving the massage chair and inspection, we will issue a refund of the chair. Please note that to be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.
Accesories are refundable within 7 days minus a 25% restocking fee and the shipping fees. Massage chair covers are non-refundable because they are hand tailored to fit the chair. All sales are final after the 7 day trial period. The 7 day trial for the massage chair only applies to internet orders. All other orders including cash sales, bank wires, check payments and down payments orders at discounted prices are final. There are no refunds offered on cash purchases. However, if you do not like the chair, you can always pay the difference to upgrade to a different model
Saunas:
If you are unhappy with your Sauna for whatever reason, please call us to request a return merchandise authorization number. You can return the sauna within 7 days of receiving it. Please remember that all items for return should be in their original condition and packaging. Because a sauna which is opened and even installed is no longer new, we cannot resell it; for this reason, only unopened packages will be accepted for returns. Prior written return authorization is required. Any returned sauna must be in its original cartons and packaging at the time of the return request. It is the sole responsibility of the customer to keep the sauna in its original cartons and packaging if return is requested. The sauna must also be secured on the same crate prior to the freight company picking it up.
Customers are responsible for return freight shipping, as well as a 25% restocking fee. If you cancel after the product has been shipped and in transit you will be charged the actual cost of the outbound and returned shipping costs, regardless of what promotion was offered when you purchased the sauna. If you cancel before the product is shipped you will be charged a 3% credit card transaction fee.
After we receive the sauna for inspection, we will issue a refund of the sauna. Please note that to be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.
The seven day return does not apply to custom saunas. Custom saunas are non-refundable. However, if there any any aspect of the sauna that came damanged or broken, we will rebuild the parts and ship it to you at our cost. We guarantee our work or we will make it again to your satisfaction.
