Amplify Your Home Warranty Policy

Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state, province, or country.

DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

All products purchased on amplifyourhome.com come with a limited warranty, as shown below. BY USING ECOFLOW PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.

We provide a limited warranty for purchases on amplifyourhome.com. The warranty period started when the original purchaser received the products.

Warranty Timeline

Warranty Extension

You can extend the warranty for products purchased between January 1, 2022, and August 31, 2022, by registering on the official website on or before October 15, 2022.

Warranty cannot be extended for products purchased before January 1, 2022.

Customers who have purchased products on or after September 1, 2022, will enjoy the warranty period (with warranty extension) listed in the table above. Customers are advised to complete registration as early as possible.

Exclusions and Limitations

This warranty does not apply to non-quality-related issues, items purchased from unauthorized resellers, purchases without valid proof of purchase, items that have been refunded, items that have expired their warranty period, any defects or damages caused by misuse of products, unauthorized modification, disassembly, or operation not in accordance with the official instructions or manuals, any defects or damages caused by exposure to excessive heat, liquids, or other external causes, any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts, lost or stolen products, and free products.

Cross-Regional After-Sales Service

EcoFlow does not provide a global product warranty, and the warranty service can only be obtained at a designated EcoFlow repair center.

To repair the product in an EcoFlow repair center when the product was purchased in another region, depending on part availability, customers can obtain a cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay for the service. For more details, please contact EcoFlow Support.)

A cross-regional replacement service is not available for different versions of the same product.

The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred for a cross-regional repair, regardless of whether it is the warranty or paid repair service.

Valid Proof of Purchase

A purchase order number made through Amplifyourhome.com; Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

Warranty Registration

Register your warranty at Warranty Registration.

Return Material Authorization (RMA) Process

Contact Amplify Your Home Customer Service Team at info@amplifyourhome.com or 201-528-6084 (this number supports English service only. International charges apply if calling from outside of the US).

If your item is eligible for an warranty, you will receive a prepaid shipping label. Please follow the instructions provided by Amplify Your Home Support to properly pack the products and return them safely.

Please note that we can only provide return shipping labels for return packages in the United States. For returns in other countries and areas, please contact Amplify Your Home Support at info@amplifyourhome.com for more details.

Replacement

In case of replacement, delivery of the replacement item will be arranged within 15 business days (subject to changes caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of the replacement items.

The replacement warranty will be covered by a period equal to the remaining warranty period of the original item.

EcoFlow BLADE

Replace, not repair: EcoFlow BLADE Product and Part Replacement.

1. During the warranty period, replacement service is available for EcoFlow BLADE purchased from official authorized channels. The replaced product or part becomes EcoFlow's property, and the replacement product or part becomes your property. Only unaltered EcoFlow's products and parts are eligible for replacement.

2. If one of the three (EcoFlow Robotic lawn mower, lawn sweeper, or base station BP) fails, it only needs to be returned to EcoFlow for replacement, without the need to return any of the other two products or their individual accessories (such as the extension cord, antenna assembly, ground nail, hexagon screwdriver, etc.). EcoFlow will provide users with functional replacement accessories.

3. If accessories such as extension cables and antennas :screwdrivers are damaged due to non-human factors (excluding main products: EcoFlow Robotic lawn mower, lawn sweeper, and base station BP), EcoFlow can provide users with new accessories replacement during the warranty period.

4. Replacement products or parts provided by EcoFlow may not be new, but they will be in good working order and at least functionally equivalent to the original product or part's warranty. A replacement product or part shall be covered for the time remaining in the original product's warranty. Replacement service will not terminate the warranty period, nor will it result in a restart of the warranty period.

**EcoFlow BLADE (purchased from officially authorized channels in North America and EU) comes with a 7*24h online chat service.

What This After-Sales Policy Does NOT Cover**

This policy does not cover the following:

1. Damage caused by unauthorized modification, disassembly, or shell opening is not in accordance with official instructions or manuals.

2. Water damage or other damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.

3. Damage caused by a non-authorized service provider.

4. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.

5. Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.).

6. Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).

7. Products or parts with an altered identification label or from which the identification label has been removed.

Lifetime Free Accessories: EcoFlow BLADE users in North America and Europe who purchase EcoFlow BLADE through official authorized channels can enjoy free replacement service for a lifetime if they lose or damage wiring harnesses, nails, screws, and blades. Specific replacement rules are as follows:

(1) Base station extension cable: 1 PC/year

(2) Antenna extension cable: 1 PC/year

(3) Charging station nails: 1 set (10 PCS)/year

(4) Cable peg: 1 set (40 PCS)/year

(5) Screw: 1 set (9 PCS)/year

(6) Spare blade: 2 sets (3 PCS/set)/year

*Lifetime is equal to the warranty period.

EcoFlow GLACIER

The standard warranty period of EcoFlow GLACIER (purchased from officially authorized channels) is 12 months. Customers can enjoy a warranty extension of 12 months by registering the EcoFlow GLACIER on the official website or in the EcoFlow app.

EcoFlow GLACIER Product and Part Replacement

1. During the warranty period, replacement service is available for Ecoflow GLACIER purchased from authorized channels. The replaced product or part becomes EcoFlow's property and the replacement product or part becomes your property. Only unaltered Ecoflow's products and parts are eligible for replacement.

2. Replacement products or parts provided by EcoFlow may not be new, but it will be in good working order and at least functionally equivalent to the original product or part's warranty. A replacement product or part shall be covered for the time remaining in the original product's warranty.

3. Replacement service will not terminate the warranty period, nor will it result in a restart of the warranty period.

What This After-Sales Policy Does NOT Cover

This policy does not cover the following:

1. Damage caused by unauthorized modification, disassembly, or shell opening is not in accordance with official instructions or manuals.

2. Water damage or other damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.

3. Damage is found to have been caused by reliability or compatibility issues when using unauthorized third-party parts.

4. Damage caused by a non-authorized service provider.

5. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.

6. Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.).

7. Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).

8. Products or parts with an altered identification label or from which the identification label has been removed.

EcoFlow GLACIER 7*24h Chat

EcoFlow GLACIER (purchased from officially authorized channels in North America and EU) comes with a 7*24h online chat service.