Returns and Exchanges
Standard Product Return Period: Amplify Your Home agrees to accept all “Product Returns” within the “Standard Product Return Period” defined as:
- Seven (7) days for damaged product after date of delivery (package damage).
- Seven (7) days if the wrong product was shipped from Amplify Your Home after the date of delivery.
- Thirty (30) days for concealed damage or defective product after the date of delivery.
- Thirty (30) days for customer remorse after the date of delivery in original, unmarked, factory sealed packaging.
- Seven (7) days for ordering the incorrect model and requires a replacement after the date of delivery.
Non-Standard Product Return Period
If a product has concealed damaged or defective after thirty (30) days of delivery, the product will be handled based on its warranty.
Amplify Your Home will not accept consumer product returns for customer remorse thirty (30) days after delivery. Amplify Your Home will not be responsible for any fees related to Product Returns after the Standard Product Return Period.
Return Shipping
The consumer is responsible for all “Product Return Shipping” carrier fees, except if the unit is defective, damaged upon receipt or if the wrong product is shipped. Amplify Your Home will cover the return shipping costs directly seven (7) days after delivery if the product was delivered damaged, seven (7) days after delivery if the wrong product was shipped from Amplify Your Home or thirty (30) days after delivery for concealed damage or defective.
The consumer will be responsible for all “Product Return Shipping” carrier fees relating to buyer’s remorse or if the consumer ordered the incorrect model and require a replacement. A 25% restocking fee will apply.
To obtain Return Authorization please contact Amplify Your Home Customer Service Team.
DIMPLEX WARRANTY
DIMPLEX ELECTRIC FIREPLACE 2 YEAR LIMITED WARRANTY
Dimplex warrants their products to be free from defects in material and workmanship for a period of 2 years from the date of the first purchase.
Click here to download the entire Dimplex Warranty
IGNITEXL™ 5 YEAR LIMITED WARRANTY
This Limited Warranty applies to your newly purchased Dimplex Electric Fireplace with Model Numbers XLF50, XLF60, XLF74, and XLF100.
Click Here to View The Warranty