Cancellations & Refunds: At Amplify Your Home, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). Please note, a processing fee may apply based on the manufacturer. We encourage you to reach out to us for more specific information.
If you have questions, please send an email to info@amplifyourhome.com or call us at 1-201-528-6084
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Please note, a processing fee may apply based on the manufacturer. We encourage you to reach out to us for more specific information. Reach agents during business hours at 1-201-528-6084, the chat in the bottom right, or email info@amplifyourhome.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you wish to exchange your product, you have the option to do so. Please be aware that, as the customer, you are responsible for covering any associated shipping costs for returns and exchanges.
We gladly welcome returns within 15 days from the date of receiving your item. In some cases, we may still consider returns after this timeframe. However, it's essential to note that items showing signs of use or modification may not be eligible for return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
Not all orders can be returned once they have been shipped. Since we source our products directly from manufacturers, the ability to return a product is subject to the manufacturer's policies. This can vary on a case-by-case basis. Feel free to reach out to us for specific information regarding your brand or product.
To manage the rising LTL/freight shipping costs, outright returns will be subject to a 25% cancellation fee, in addition to the return shipping costs. However, if you are opting for a product replacement, we may offer assistance in covering some of the costs, depending on the specific product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Amplify Your Home's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from Amplify Your Home, you are acknowledging the following of the Exchange Agreement:
- I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Amplify Your Home within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
- I understand that if my order has left the warehouse, that I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.
- I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Amplify Your Home.
- I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Amplify Your Home (such as manufacturing and logistical constraints of our partner companies).
- I understand that Claims for defects or missing parts must be made within 7 days only. After 7 days, there is no service.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to info@amplifyourhome.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The Amplify Your Home default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page. Before you securely repack the table and all accessories in the original packaging to facilitate transportation, it is very important that you take detailed pictures of the unit(s). This will help us in filing an insurance claim in case the shipment is lost during transportation, or for any other reason.
Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact info@amplifyourhome.com.
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact info@amplifyourhome.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
