Warranty
Source Furniture offers the following warranties on our products valid from the date of shipping and to the original purchaser only. Warranty claims must be submitted directly to your sales representative or by contacting Customer Service at info@amplifyourhome.com for assistance. Clearance and Promotional items are not covered by this warranty and are not eligible for returns and/or exchanges.
Limitations
Please note that proper product care is essential for preserving your rights under this warranty. The warranty is void and fails to cover accidental damage, abuse, misuse, or normal wear and tear, including: fading, scratched or chipped finishes, weathering under normal weather conditions, staining or discoloration. Minor variations in color and texture of finishes are expected on all furniture products and therefore not covered under this warranty. Quartz table tops should be used in indoor spaces only due to color fading or discoloration under direct sunlight.
Durarope
Durarope has a 1-year limited warranty that protects against normal wear and tear. Any mishandling or improper care of Durarope will void this warranty. Any use of harsh chemicals, such as bleach or ammonia will void the warranty.
Pouf
All Pouf products have a 1-year warranty against deflation.
Molded Resin
Molded Resin products have a limited 3-year warranty on breakage or manufacturer’s defects. Molded Resin products have a limited 1-year warranty against discoloration and color fading.
Duratop / Prime Warranty
The limited 2-year warranty covers all defects in workmanship and materials of all Duratop and Prime products based on normal conditions of use. Duratop / Prime solid table tops are manufactured in a unique process that combines wood, resin, heat, and pressure in order to produce a table top that will endure, even in the harshest conditions. These table tops provide years and years of trouble-free service, either indoor or outdoor.
2 Year Warranty for Duratop & Prime Table Tops
- Weather Resistant making our table tops ideal for outdoor usage.
- Heat Resistant up to 180 degrees centigrade and tough against temperature fluctuations.
- Impact resistant, capable of standing up to the toughest of treatments.
- Extraordinary robust surface.
- Due to the surface and edge coating being made in one casting, without joints and fused at the core, extremities merely bounce off.
- Easy care. Simple to clean and even more important, hygienic.
- UV – Resistant.
3-Year Wicker Warranty
The limited 3-year warranty covers all defects in workmanship and materials of any woven, Duraweave / Wicker and Weave strap products based on normal conditions of use.
3-Year Durawood Warranty
The limited 3-year warranty covers all defects in workmanship and materials of all Durawood products based on normal condition of use from the date of purchase; with regular usage, Durawood will not crack, peel, decay, or lose structural integrity due to insect infestation. Durawood implements UV-stabilizers to minimize fading, however, Durawood may fade with prolonged sun exposure. To further reduce fading store products during periods of inactivity and/or use a UV-protectant. Discoloration is not covered under this warranty. Warping and/or bowing may naturally occur due to variants in weather and is not covered under warranty.
5-Year Composite Wood Warranty
The limited 5-year warranty covers all defects in workmanship and materials of all Durawood products based on normal conditions of use from the date of purchase. Warping and/or bowing may naturally occur due to variants in weather and is not covered under warranty.
Limited Lifetime Warranty
Aluminum outdoor products are coated with polyester triglycidyl isocyanurate (TGIC) powders, making them highly resistant to corrosion, chipping and flaking. We offer a limited lifetime warranty on our extruded aluminum made in the United States. If a frame or weld structurally fails, Source Furniture will assess the issue and repair or replace.
What Is Not Covered
- Repairs or replacements NOT authorized in writing by Source Furniture.
- Failure of furniture frames, parts or welds due to neglect or improper use.
- Normal fading, discoloration or scratching resulting from normal wear.
- Stretching of fabric or upholstery resulting from normal wear.
- Stains due to contact with, but not limited to chemicals, lotions or cleaning solutions.
- Non-proprietary items such as glass or tabletop surfaces, which may be warranted by their manufacturers.
- Freight damage if your order is delivered by a third-party freight carrier as the title to the merchandise passes to the carrier and purchaser at time of shipment.
- Wind, fire, flood or freeze damage.
- Water damage within the frames.
- Ring stains caused by cups or objects placed at high heat or plates placed at high heat.
Powder Coat Warranty
If the finish on any powder coated product peels, cracks or blisters within three years, Source Furniture will repair, refinish or replace the frame at manufacturer’s discretion (with same or similar product if discontinued) at no charge. Minor variations in color and texture in the finishes are expected. This warranty does not cover such variations and they are not considered a reason for a refund, exchange, or replacement.