Returns
Fire Pit Warranty
All fire pit components are warranted for a period of 10 years after date of purchase by the original owner.
Any returns sent back must be sent via prepaid freight and in the original retail packaging.
Proof of purchase will be required before warranty service is rendered. The sales receipt is the only valid proof of purchase.
Refunds
Gas components are not eligible for buyers remorse refund if they have been installed or used.
Once payment is taken, any modified and / or powder coated pieces are considered custom work and not eligible for refund.
Delivery
All Fire Pit Art® creations are made to order. After placing your order we start creating your pieces. All fire pits are shipped LTL departing from Lebanon, TN. Your piece will be delivered LTL residential-curbside delivery. The dispatcher from the freight company will call to schedule your residential curb-side delivery offering a 4 hour delivery window typically. The LTL driver will lower the pallet to the ground and you will take possession at that time. Have available a wire cutter to cut the two steel bands securing the fire pit to the pallet. The typical weight of our fire pits are 110-195 lbs. Normally, two healthy individuals can manipulate the fire pit into place after its removal from the pallet.
White glove service is available in most metropolitan area's. If white-glove service is required we will need to quote those additional costs for you.
As a reminder: DO NOT PLACE A WOOD BURNING FIRE PIT ON ANY WOOD SURFACE.
Fire Pit Art® Fire Pit Warranty
Your fire pit includes a 10 year manufacturer’s warranty on Carbon Steel Fire Pits, and a 100 year warranty on Stainless Steel Fire Pits for structural integrity during that time frame for the original purchaser.
If a fire pit from Fire Pit Art is found to be defective, Fire Pit Art reserves the choice to either repair or replace the product and a product that is either the original, or one that is of equal value or its equivalent, free of charge. This warranty excludes any and all applicable shipping and handling charges. If the product being warrantied has been discontinued, the replacement product will be of equal or similar value.
Altering any Fire Pit Art fire pit or any of our products in any way other than the intended use, will void this warranty.
No warranty is offered on the Iron Oxide Patina finish or the “rust” finish. Steel products will develop natural Iron oxide Patina over time.
The original purchaser must provide photos of the product’s defect(s) to CustomerService@FirePitArt.com, for evaluation. Upon approval of the claim, Fire Pit Art will issue a return for repair, or return for exchange of the defective product.
This warranty does not cover damage or product failure caused by accident, misuse, negligence, tampering, or modifications. Saltwater environments are excluded from this warranty. Fire Pit Art cannot be held responsible or liable for any injury or death due by the misuse of this product.
This warranty does not cover damage caused by either proper or improper use of our products to any surrounding surfaces, structures, or furnishings. This includes, but is not limited to, discoloration or damage to a patio or deck surface, furniture, house, or any other structure.
