• Modern-Elegant design.
• Seamless 240V/1PH operation.
• Compatibility with UKU controls and extension box (sold separately).
• Astounding 552-pound stone capacity or 463lbs with the HIVE air tunnel.
• Direct stone-to-heating element contact.
• Longer, milder heat due to more exposed stones.
• Robust stainless steel construction and heating elements.
• Sturdily grounded with adjustable legs.
• Authentically designed, engineered, and made in Estonia.
• SGS certified.
• Limited 5-year warranty (excluding heating elements).

• Models: HIVE 12, HIVE 15, HIVE 18
• Weight: 43.6 lbs, 46.65 lbs, 49.7 lbs
• Dimensions: 22" D x 29" H
• Power: Varied models from 12kW to 18kW
• 12kW: For sauna rooms from 424 to 883 cu. ft.
• 15kW: For sauna rooms from 530 to 1069 cu. ft.
• 18kW: For sauna rooms from 636 to 1236 cu. ft.
• Requires a minimum 522 lbs of stones (17 boxes sold separately)
• or 463lbs with use of HIVE air tunnel
• Includes:
• Sauna Heater
• Air Tunnel
• Adjustable legs
• Installation and operation manual

Cancellations & Refunds: At Amplify Your Home, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). Please note, a processing fee may apply based on the manufacturer. We encourage you to reach out to us for more specific information.

If you have questions, please send an email to info@amplifyourhome.com or call us at 1-201-528-6084

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Please note, a processing fee may apply based on the manufacturer. We encourage you to reach out to us for more specific information. Reach agents during business hours at 1-201-528-6084, the chat in the bottom right, or email info@amplifyourhome.com any time. 

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.

These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you wish to exchange your product, you have the option to do so. Please be aware that, as the customer, you are responsible for covering any associated shipping costs for returns and exchanges.

We gladly welcome returns within 15 days from the date of receiving your item. In some cases, we may still consider returns after this timeframe. However, it's essential to note that items showing signs of use or modification may not be eligible for return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

Not all orders can be returned once they have been shipped. Since we source our products directly from manufacturers, the ability to return a product is subject to the manufacturer's policies. This can vary on a case-by-case basis. Feel free to reach out to us for specific information regarding your brand or product. 

To manage the rising LTL/freight shipping costs, outright returns will be subject to a 25% cancellation fee, in addition to the return shipping costs. However, if you are opting for a product replacement, we may offer assistance in covering some of the costs, depending on the specific product.

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Amplify Your Home's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from Amplify Your Home, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Amplify Your Home within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, that I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%. 
• I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Amplify Your Home.
• I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Amplify Your Home (such as manufacturing and logistical constraints of our partner companies).
• I understand that Claims for defects or missing parts must be made within 7 days only. After 7 days, there is no service. 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to info@amplifyourhome.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The Amplify Your Home default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.  Before you securely repack the table and all accessories in the original packaging to facilitate transportation, it is very important that you take detailed pictures of the unit(s). This will help us in filing an insurance claim in case the shipment is lost during transportation, or for any other reason.

Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact info@amplifyourhome.com.

Chargebacks

Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

Contact info@amplifyourhome.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Air Tunnel - for Hive Sauna Heaters

Internal air tunnel for HIVE sauna heaters speeds up sauna heating by 25% and extends the life span of heating elements. It is made of stainless steel and installed in the middle of the heater. When using the air tunnel, you need approximately 2 boxes fewer stones.

• Compatible with all HIVE heaters
• Shortens heat-up time
• Increases life of heating elements
• Less stones needed to fill heater
• Constructed of stainless steel

Cage HSTV - for HIVE Sauna Stoves

The stone cage is mounted straight on the stove around the flue and filled with up to 88lbs of sauna stones. Thanks to the added stones, the surface for pouring water significantly increases, and that means less hot metal surfaces, that we wish to keep minimal in the sauna.  The stone cage filled with sauna stones is also a decorative element matching with the sauna heater. Stone cages can be installed on top of each other.

• Elegant design matches heater
• Added stone surface for pouring water increases significantly
• Can be installed on top of each other
• Mounts on stove around the flue
• Holds up to 88lbs. of sauna stones
• Suitable for all HUUM wood-burning stoves
• Stainless steel construction
• Measures 11.81"D x 16.93"H

Chimney Thru-Ceiling - Sauna Wood Stove Chimney Set, Thru-Ceiling

This chimney set is designed to extend straight up through the ceiling and is compatible with HUUM's wood-fired sauna stoves. The set includes a single-wall 1m pipe, a welded chimney base, a double-wall 0.5-meter chimney, a cover plate in two parts for an including ceiling, a partition ceiling insulation with cooling T600 (which is optional), a roof rafter attachment to the chimney, a double-wall straight 1-meter pipe, a roof underlay seal 160-230 (which is also optional), a ventilated roof flashing 20-35 degrees, a rain collar, and a chimney cap.

• Through ceiling
• Compatible with all HUUM wood sauna stoves
• Stainless steel
• T600 cooling insulation
• Mounts in vertical position
• Works with smaller fireplaces
• Designed, engineered, and made in Estonia
• Limited 5-year warranty

Chimney Thru-Wall - Sauna Wood Stove Chimney Set, Thru-Wall

This chimney set is designed to extend through the wall and is compatible with HUUM's wood-fired sauna stoves. The set includes a single-wall 1m pipe, Single-wall elbow with cleaning hatch,  Single-wall pipe 0.25 m, chimney base, a double-wall 0.5-meter chimney, a cover plate in two parts for wall, a 90-degree double-wall elbow, a double-wall 1-meter pipe, a chimney element bracket, and a chimney cap.

• Through wall
• Compatible with all HUUM wood sauna stoves
• Stainless steel
• Mounts in vertical position
• Works with smaller spaces
• Designed, engineered, and made in Estonia
• Limited 5-year warranty

Chimney Barrel Kit - Sauna Wood Stove Chimney Kit, Barrel

This barrel chimney set is designed to extend straight up through the ceiling and is designed for use with HUUM wood-fired sauna stoves inside Barrel saunas. The set includes a single-wall 0.25m pipe, a welded chimney base, a double-wall 0.5-meter chimney, a cover plate in two parts for the ceiling, double-wall straight pipe 1 meter, universal rubber roof flashing, a rain collar, and a chimney cap.

• Through ceiling
• Compatible with all HUUM wood sauna stoves
• Stainless steel
• Designed for Barrel sauna use
• Mounts in vertical position
• Works with smaller spaces
• Designed, engineered, and made in Estonia
• Limited 5-year warranty

Flange CS - Embedding Flange for Cliff/Steel Series Sauna Heaters

The embedding flange is made of stainless steel and covers the uneven wooden edges around the heater, creating a clean and smooth finish. The embedding flange is useful if you plan to install the sauna heater partially inside the sauna platform. The HUUM Flange CS was designed for use with installation of the Cliff or Steel Series sauna heaters.

• Stainless steel construction
• Covers uneven wooden edges around the heater
• Creates a clean finish
• Creates a smooth finish
• Protects against heat radiation
• Works with Cliff series sauna heaters (except mini)
• Works with Steel series sauna heaters (except mini)

Flange D - Embedding Flange for DROP Series Sauna Heaters

The HUUM Flange D embedding flange is useful when you are planning to install your DROP stove partly inside the sauna bench. It is made of stainless steel and it covers up the wooden edges around the stove, leaving the final result looking refined and smooth.

• Stylishly covers wood edges around partially embedded heaters
• For use with DROP series sauna heaters
• Stainless steel construction

Flange H - Embedding Flange for HIVE Series Sauna Heaters

The embedding flange is useful when you are planning to install your HIVE heater partly inside the sauna bench. It is made of stainless steel and it covers up the wooden edges around the heater, leaving the final result looking refined and smooth.

• Stylishly covers wood edges around embedded heaters
• For use with HIVE sauna heaters
• Stainless steel construction
• Measures 22.64"" inside diameter, 28.94"" outiside diameter

Flange HM - Embedding Flange for HIVE Mini Series Sauna Heaters

The embedding flange is useful when you are planning to install your HIVE heater partly inside the sauna bench. It is made of stainless steel and it covers up the wooden edges around the heater, leaving the final result looking refined and smooth.

Frame - Surface Mounting Frame for UKU Glass/Mirror/Gold Sauna Control

This HUUM UKU Frame is a bezel used when installing UKU Glass/Mirror/Gold sauna controls directly onto the wall surface without recessing. They can be used to either complete an initial installation or to modify the existing mounting style of UKU control.

Protective Bed S/ Protective Bed L - HUUM wood protective sauna base protects combustible materials and liquid-based floor heating system.

• For Hive series sauna stoves
• Dark Grey to blend with stove
• Helps protect floor and heated flooring
• Available in 2 sizes
• Designed, engineered, and made in Estonia
• Small Dimensions: 19.7"W (500mm) x 19.7"D (500mm) x 0.2"H (5mm - with leg 3.5mm without)
• Large Dimensions: 23.2"W (500mm) x 23.2"D (500mm) x 0.2"H (5mm - with leg 3.5mm without)

Rail C - Safety Rail for CLIFF Series Sauna Heaters

The safety railing for CLIFF heaters helps to avoid accidental contact with hot heaters. It consists of light wood profiles. The safety railing is a good way to make the sauna event even safer and at the same time, it adds style to the heater.

• Beautiful light-colored wood compliments the design of the heater
• Stainless steel supports for attaching to the heater
• For use with CLIFF sauna heaters
• Easy to install
• Helps prevent accidental contact with heater

Rail D - Safety Rail for DROP Series Sauna Heaters

Safety railing for DROP heater helps to protect you from accidentally touching against the hot heater. The safety railing consists of light-colored wooden arcs and stainless steel supports to attach them to the heater. Not only does the railing provide extra safety – but it is also a nice way to style your heater.

• Beautiful light-colored wooden arcs complement the design of the heater
• For use with DROP sauna heaters
• Stainless steel supports to attach to heater
• Stainless steel wall brackets
• Helps prevent accidental contact with heater

Rail H - Safety Rail for HIVE Series Sauna Heaters

Safety railing for HIVE heaters helps to protect you from accidentally touching against the hot heater. The safety railing consists of light-colored wooden arcs and stainless steel supports to attach them to the heater. Not only does the railing provide extra safety – but it is also a nice way to style your heater.

• Beautiful light-colored wooden arcs complement the design of the heater
• For use with HIVE sauna heaters
• Stainless steel supports to attach to heater
• Stainless steel wall brackets
• Helps prevent accidental contact with heater
• Measures 25.79" diameter

Rail HM - Safety Rail for HIVE Mini Series Sauna Heaters

Safety railing for HIVE heaters helps to protect you from accidentally touching against the hot heater. The safety railing consists of light-colored wooden arcs and stainless steel supports to attach them to the heater. Not only does the railing provide extra safety – but it is also a nice way to style your heater.

• Beautiful light-colored wooden arcs complement the design of the heater
• For use with HIVE Mini sauna heaters
• Stainless steel supports to attach to heater
• Stainless steel wall brackets
• Helps prevent accidental contact with heater
• Measures 21.85" diameter

Rail S - Safety Rail for STEEL Series Sauna Heaters

The safety railing for STEEL heaters helps to avoid accidental contact with hot heaters. It consists of light wood profiles. The safety railing is a good way to make the sauna event even safer and at the same time, it adds style to the heater.

• Beautiful light-colored wood compliments the design of the heater
• Stainless steel supports for attaching to the heater
• For use with STEEL series sauna heaters
• Easy to install
• Helps prevent accidental contact with heater

Reflect C - Reflector Panel for STEEL Series Sauna Heaters

Thanks to the placement of the HUUM Reflect S reflector panel for STEEL series sauna heaters on the heater, it is possible to achieve half smaller safety distances from the walls. It is made of stainless steel and is mounted on the side of the heater. The reflectors can be connected to each other.

• Allows for heater installation closer to wall
• For use with STEEL sauna heaters
• Stainless steel construction
• Available in a single panel
• Can decide which side of the heater to mount panel to
• Reflectors can be connected to each other

Reflect H - Reflector Panel for HIVE Series Sauna Heaters

Thanks to the HIVE reflector, the heater may be installed closer to the wall of the sauna. It is made out of stainless steel. The reflectors can be connected to each other.

• Allows for heater installation closer to wall
• For use with HIVE sauna heaters
• Stainless steel construction
• Can be connected together

Reflect HM - Reflector Panel for HIVE Mini Series Sauna Heaters

Thanks to the HIVE Mini reflector, the heater may be installed closer to the wall of the sauna. It is made out of stainless steel. The reflectors can be connected to each other.

• Allows for heater installation closer to wall
• For use with HIVE Mini sauna heaters
• Stainless steel construction
• Can be connected together

Reflect S - Reflector Panel for STEEL Series Sauna Heaters

Thanks to the placement of the HUUM Reflect S reflector panel for STEEL series sauna heaters on the heater, it is possible to achieve half smaller safety distances from the walls. It is made of stainless steel and is mounted on the side of the heater. The reflectors can be connected to each other.

• Allows for heater installation closer to wall
• For use with STEEL sauna heaters
• Stainless steel construction
• Available in a single panel
• Can decide which side of the heater to mount panel to
• Reflectors can be connected to each other

Stones 12 - Extra Small (3-5 cm) Sauna Heater Stones

These HUUM rounded granite sauna stones compliment the artful design of  any HUUM sauna heater and are selected for their ability to stand up to extreme heat variations. Throwing water on the stones is how you regulate heat and steam in the sauna. These rounded olivinie stones are durable and have high heat capacity and resist fracturing. 

The shape, size and composition of the stones and the way they are arranged make all the difference. We recommend rounded stones because they provide a milder steam. Thanks to the rounded shape the water can reach inner layers of stones and evaporate gradually instead of evaporating all at once from the top layer. Since they are very visible in HUUM heaters, you need both smaller and bigger stones to avoid big noticeable gaps. We also suggest laying smaller stones and more close together on the top to accumulate the heat better.

• Olivine diabase sauna stones
• Rounded shape to complement heater design
• Durable with high-heat capacity
• Stones range from 1" to 2" (3-5 cm)

Stones 24 - Small (5-10 cm) Sauna Heater Stones

33 lbs of 2" - 4" (5-10 cm) rounded olivine sauna stones. We highly recommend using rounded stones in HUUM heaters to complement the design and have milder steam.

• Olivine diabase sauna stones
• Rounded shape to complement heater design
• Durable with high-heat capacity
• Stones range from 2" to 4" (5-10 cm)

WaterEx - Water/Heat Exchanger for HIVE Sauna Stoves

A heat exchanger heats water when the sauna is heated. The heat exchanger is made of 0.2 in / 4 mm steel and coated with heat-resistant paint. The heat exchanger has ¾″ male pipes for connecting the heat exchanger to the water tank. The heat exchanger may be placed on the rear edge or on the sides.

HUUM UKU Local - Digital On/Off, Time, Temperature Control

UKU Local sauna controller makes sauna heating easy and comfortable. (For HUUM sauna heaters over 9kw, a UKU Ext Box is required.)

Required for Operation: HUUM UKU Ext Box

• Sleek Black control display panel
• Settable on/off, time, temperature, and delay
• For heaters up to 18kW (over 9kW requires extension box)
• Settable temperature range of 122-230F
• Delayed start up to 48hrs in advance
• Inside/outside sauna room installation
• Optional smart heating setting
• Available decorative control display panels
• Displays set temperature and room temperature
• Temperature sensor
• Door sensor to keep the heat inside the room
• Remotely located main control module
• Connects to lights and ventilation
• Overheat protection
• Child safety lock

HUUM UKU Wi-Fi - Digital On/Off, Time, Temp Control with WiFi

UKU Wi-Fi sauna controller makes sauna heating very easy and comfortable. With UKU you can heat your sauna on the spot or do it from your phone through HUUM mobile app. (For HUUM sauna heaters over 9kw, a UKU Ext Box is required.)

• Sleek Black control display panel
• For heaters up to 18kW (over 9kW requires extension box)
• Settable on/off, time, temperature, and delay
• Settable temperature range of 122-230F
• Delayed start up to 48hrs in advance
• Built-in Wi-Fi interface for HUUM mobile app
• 6 Language options: English, German, Russian, Italian, Finnish, and Estonian
• Unlimited number of users
• Notification when set temperature is reached
• Inside/outside sauna room installation
• Optional smart heating setting
• Available decorative control display panels
• Displays set temperature and room temperature
• Temperature sensor
• Door sensor to keep the heat inside the room
• Remotely located main control module
• Connects to lights and ventilation
• Overheat protection
• Child safety lock

HUUM UKU Glass/Mirror/Gold - Sauna Heater Control with WiFi, Digital On/Off, Time,Temp,

UKU Wi-Fi sauna controller makes sauna heating convenient and comfortable. With UKU you can heat your sauna on the spot or do it from your phone through HUUM mobile app. UKU comes with several safety and extra features for a pleasant sauna experience. HUUM UKU Glass is designed for use with sauna heaters up to 9kW (For HUUM sauna heaters over 9kw and up to 18kW, an UKU Ext Box is required.).

• Elegant Black Glass control display panel/Luxe Gold control display panel/Stylish Mirror control display panel
• Display panel can be recessed or surface-mounted
• For heaters up to 9kW (over 9kW up to 18kW requires an UKU extension box)
• Settable on/off, time, temperature, and delay
• Settable temperature range of 122-230F
• Delayed start-up to 48hrs in advance
• Built-in Wi-Fi interface for HUUM mobile app
• 8 Language options: English, German, Russian, Italian, Finnish, Polish, and French
• Unlimited number of users
• Notification when set temperature is reached
• Inside/outside sauna room installation
• Optional smart heating setting
• Displays set temperature and room temperature
• Temperature sensor
• Door sensor to keep the heat inside the room
• Remotely located main control module
• Connects to lights and ventilation or steamer (not included)
• Overheat protection
• Child safety lock

HUUM UKU Ext Box - UKU Extension Box for Heaters over 9kW

For use with UKU Controls, the HUUM Extension Box is required for all HUUM sauna heaters over 9kW.

• For use with UKU controls
• Required for all HUUM heaters over 9kW
• Light Grey
• Wall-mounted design
• Designed, engineered, and made in Estonia
• Dimensions: 7" W (178mm) x 4" D (101mm) x 10" D (254mm)
• SGS Listed
• Limited 5-year warranty (excluding elements)

Voltage	240
Circuit Breaker Amperage	2 x 63
Weight	3.25 lbs
Width	7" (178mm)
Depth	4" (101mm)
Height	10" (254mm)

HUUM WARRANTY DETAILS

Buyer is obligated to read user manual and follow instructions and requirements presented. Damage to the product caused by not following instructions and requirements will void warranty

If any defects are found on the product, where manufacturer can be blamed, then buyer has the right to demand fixing or replacing the product. Demands must be made not later than 5 years after buying the product. Purchase receipt needs to be presented when warranty demands are made.

Warranty Terms:

• Warranty applies only to product that have been used according to the manual
• Warranty does not cover wear that occurs from natural usage.
• Warranty does not cover defects or wear caused by planned use.
• Warranty does not imply when:
• damage or defects are caused by transportation or other actions not controlled by manufacturer.
• product has been damaged by carelessness, improper storing or overload
• errors in the installation of the product due to non- compliance with the product’s manual
• product has been modified in any way
• warranty period is over
• product is not complete

GENERAL SAFETY INFORMATION FOR THE USER

• If thermal protection 266 °F (130 °C) has tripped, check the sauna’s condition and safety. If the heat sensor with overheating protection is to be replaced, contact our customer service at info@amplifyourhome.com
• For unique problems that are not covered in the installation manual, contact your vendor to ensure safety.
• For the safe use of the sauna’s control device, it is not permitted to alter or rebuild the device.
• The manufacturer has the right to make technical changes to the device.

PURPOSEFUL USE

• Make sure that there are no objects on the heater. Even non- combustible items may cause overheating, resulting in a fire hazard.
• Close the steam room’s door for the time the sauna is heated. Heating will not work with an open door.
• This device is not intended to be used by people with limited physical, sensory or mental abilities (including children) or by people with a lack of experience and/or knowledge, unless they are supervised by a person responsible for their safety or they have received instructions from such a person.
• Ensure that children do not play with the device.
• For safety reasons, turn off the sauna’s circuit breaker when the sauna is not being used.
• To use the remote control, check the heater condition and remove any items from the heater. Make sure the steam room is safe and close the door.
• Old devices contain recyclable materials. Therefore, do not throw old devices into the household waste.
• Turn off the sauna’s circuit breaker from the switchboard if you do not intend to use the sauna for an extended period.

Return Information

The buyer has the right to request product inspection in the event of any defect within the framework of the warranty terms and conditions. In the event of a defect in the Product, the use of the Product must be stopped immediately, please contact our customer care at (201) 528-6084 or via email at info@amplifyourhome.com as soon as possible, and the following information and documents must be submitted:

• Product name or code;
• Purchase Invoice of the Product;
• Description and Photograph(s) of the defect

Once evaluated, we will send you the return information and/or further instructions.

Return Requests for non-defective products are subject for approval of the management and manufacturer. RMA will be issued once approved. This term does not extend to other direct and/or indirect expenses (e.g. transport, insurance). All expenses must be shouldered by the buyer and the unit(s) to be returned must be packed securely.

Returning the units without an approved RMA will be denied and refund will not be honored. All Terms and Conditions and Warranty are agreed upon/by the time of purchase. 

**All Policies, Warranty Terms and Conditions are presented before purchase.