Return Policy
- Product in new/re-sellable condition may be returned within 7 days from the date of in-store purchase or delivery to customer (if ordered online) at Amplify Your Home. All returns must be in new condition, including the original box, packaging, manuals and accessories. A 20% restocking fee plus any other direct costs associated with the return applies on all returns. All returns must be approved by Open Air Cinema to verify new condition before any refund will be issued. For returns and exchanges, customer is responsible for shipping to and from Open Air Cinema.
- A Return Merchandise Authorization (RMA) number must be obtained prior to the return of any merchandise. Please contact Amplify Your Home to obtain return authorization. Product returned without an RMA number will be returned to the customer at customer's expense.
- RMA numbers are valid for 30 days.
- Returns will be credited at the price paid on invoice less any re-stock fee.
- Sale of closeout and special ordered items are final. Only defective closeout/ special ordered product may be returned for credit as per normal Amplify Your Home policy.
- Items showing signs of misuse or consumer abuse will not be accepted for return. Custom installation products that have been painted or altered are not eligible for return.
- Items designed for consumer use but used commercially are not eligible for return.
- All returns must be shipped at the customer's expense and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes being shipped back (i.e. 1 of 6, 2 of 6).
- A refund check will be issued within 10 business days upon receipt of merchandise if a refund is approved.
Damages/Claims
- Damaged and missing item shipments must be reported to Amplify Your Home within five days from receipt of shipment. Amplify Your Home will initiate all freight claims with the carrier.
- Any compromise to the package must be noted on the delivery receipt and/or Bill of Lading as proof the damage or tampering occurred prior to delivery. Failure to do so may result in the freight damage claim being denied.
- To ensure damage/claim credit, all damaged product, original packaging and outer shipping box must be returned to Amplify Your Home. For assistance, please contact Amplify Your Home.
Warranty Policy
- A Return Merchandise Authorization (RMA) number must be obtained prior to the return of any merchandise. Please contact Amplify Your Home to obtain return authorization. Product returned without an RMA number will be returned to the customer at customer's expense.
- RMA numbers are valid for 30 days.
- Once an RMA is issued, Amplify Your Home will issue shipping labels for the product to be returned at OAC’s expense.
- If upon review of the defective product by an OAC technician, it is determined that the product was damaged due to customer negligence, the warranty will be void. The customer would then be responsible for reimbursing Amplify Your Home the return shipping amount and will be responsible for further shipping arrangements.
The following is our Open Air Cinema CineBox Home Product Warranty:
Open Air Cinema CineBox Home Product Warranty
SCREEN- Open Air Home Screens come with a 1 year limited manufacturer's warranty.
Warranty covers manufacturer's defects and warranties the screen for use in up to 20 mph winds when used properly. Proper use includes tying all ropes or tethers to properly secured stakes or weight appropriate anchoring at the proper
distances and angles from the screen. See instruction manual for proper screen anchoring. Open Air Cinema is not responsible for damage arising from failure to follow instructions relating to the product’s use. Warranty does not cover damage to screen caused by winds over 20 mph, use of screen in close proximity to trees, buildings, poles, wires, cars, and other potentially damaging objects. Further, warranty does not cover damage from mold, mildew, moisture, improper folding and storage, dragging the screen along hard surfaces or acts of God. 1 Year warranty applies to screen, tethers, clips, stakes and storage bag.
